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Senior Customer Experience Specialist
 
  • New and modern office space in high end CBD location
  • Opportunity for career progression and growth
  • Full Time Permanent role

As one of Australia’s most respected electronic security companies, Signal Security remains committed to evolving the landscape of the security industry nationwide by changing the way peace of mind is considered, designed & delivered across Australia.. Their people are not one of the reasons they succeed… they are THE reason they succeed. 

As their Senior Customer Experience Specialist, you will be joining a passionate and experienced team who thrive in what they do and have a great time doing it! Reporting to the Operations Manager, you will be tasked with providing excellent customer service, sales and administration assistance along with supporting and improving the day to day running of the operations. 

This role will be the frontline contact to customers, providing service and assistance. For this reason, this role will suit a highly proactive, service-orientated problem solver who enjoys building fast rapport with people. With your customer centric and account management approach, you will be responding to customer queries and escalated calls, presenting new solutions and opportunities and liaising closely with the technical team  including the scheduling of project work, service & maintenance jobs.

Along with this, you will be providing training and coaching to the team supporting their development as well as your own. Your positive attitude and willingness to assist will make an immediate impact across the business. 

More about you -

  • You have demonstrated experience in building strong relationships with customers
  • You’re highly organised and have a proactive approach
  • Passion to work with the team to drive the business forward and help achieve the team’s vision
  • You will fit right into a team that fosters teamwork, hard work and growth
  • Strong leadership capabilities
  • Energetic and fun nature

 Signal Security not only offers an engaging, positive  and dynamic culture where you can grow your career, take half a day off on your birthday and enjoy team activities, but also a culture that starts with the belief that if they focus on People, their Passion and Principals, Profits will naturally follow.  

Is this you? We’d love to hear from you! Call Emilie from fibreHR for a confidential discussion on 9205 5804 or click the link to apply now!

Job Ref: ES000251
Submitted: 28-03-2019 02:27 PM
 


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